Liferay Enterprise Subscriptions

Software is more than source code. Run your Liferay solutions with a full package of support, maintenance and legal assurance.

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Subscription Offerings

Liferay offers its products through four main subscriptions, designed to work together with parallel benefits and support tiers. Combined, they enable companies to build digital experiences for every audience on a seamless platform.

Why a Subscription?

  • Perpetual License and 7‑year EOSL

    Liferay doesn’t charge a license fee for the use of its on-premise software. If you terminate your subscription, you can continue to run your Liferay project without interruption. Liferay DXP and Liferay Commerce also include a 7-year End of Service Life policy.

  • Lower Total Cost of Ownership

    Because Liferay software is developed from open source projects, we’re able to pass on significant cost savings to our customers. Liferay also integrates with most things out there, allowing you to preserve your existing IT investments.

  • Relationship With the Vendor

    Thanks to a decade of ongoing collaboration with our active and mature user community, Liferay's product development is the result of direct input from real users with representation from a broad range of industries and organizational roles.

  • Consolidated Support

    The majority of our customers use Liferay software for more than one project, and having a single point of contact for your intranet, portals, websites and other sites saves time and leads to faster solutions when issues arise.

See why 90% of our customers renew their subscription each year

What's Included

  • Support Services

    Every subscription includes ongoing maintenance, fix packs and web- and phone-based support.

  • Help Center

    Access the latest product downloads, official documentation, software updates and other valuable resources for your project.

  • Updates

    All updates are included and available to you on your own timeline. Liferay provides an upgrade tool and guides when you’re ready to switch.

  • Security Fix Process

    We provide rapid notification of security issues, bug resolution, testing, evaluation and transmission of the bug fix to subscribers.

  • Legal Assurance Program

    We care about protecting our customers and ensure that they can maintain business continuity if an intellectual property issue arises.

Professional Support Tiers

Web Based Support

Help Center
Knowledge Base
Ticketing System
Max Response Time

Phone Support

Regional Business Hours
24/7 Support*
Max Response Time
Emergency Response
Designated Contacts

Gold

Increased Reliability

Web Based Support

 Help Center
 Knowledge Base
 Ticketing System
1 Business Day
1 Business Day Max Response Time

Phone Support

 Regional Business Hours
 24/7 Support*
2 Business Days
2 Business Days Max Response Time
 Emergency Response
2+
2+ Designated Contacts

Platinum

Superior Responsiveness

Web Based Support

 Help Center
 Knowledge Base
 Ticketing System
1 Business Day
1 Business Day Max Response Time

Phone Support

 Regional Business Hours
 24/7 Support*
1 Business Day
1 Business Day Max Response Time
< 1 Hour
< 1 Hour Emergency Response
3+
3+ Designated Contacts

Pricing

Every business has unique needs. Let our sales team walk you through the pricing details for a realistic quote based on your project size and goals.

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*For Severity 1 incidents reported via phone.

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